FAQs


How long will it take for my order to arrive?
With our free shipping option, it should be 5-8 business days from time of order to time of delivery.

If you don’t see a shipping confirmation email on the first day, don’t worry! Because we make all of our products to order, it may be 1-3 business days before we actually ship your order. Rest assured though that your order will arrive in the 5-8 business day window.

If you need your order sooner, please select expedited shipping at checkout and we can have it to you as quickly as 2 business days.
Can I make changes to my order after I've paid?
It depends. If you catch us before we’ve begun production on your order we’ll happily make changes for you. Please email us at hello@decoslides.com.
I haven't received a tracking number. Has my order shipped?
Because we make all of our products to order, it may be 1-3 business days before we actually ship your order. You'll receive a shipping confirmation email with tracking information as soon as it does!
Is there a minimum order quantity?
Nope! There is no MOQ for any of our custom products. Whether you're interested in one or one thousand, we’ve got you covered. Our bulk discounts auto apply as you checkout on our website, however if you'd like design help or have additional questions for us, please get in touch here.
How can I make a large order for a group, event, or team?
We’ve done large orders for all sorts of clients such as gymnastics, cheer, and other sports teams, bachelor/bachelorette parties, corporate events, birthdays, wholesale orders and more! You can design and order on your own through our website, or if you'd prefer to work with one of our team members, you can get in touch here.
What size should I order?
Please see our sizing chart.
How do I return my order?
Unfortunately because our products are made custom to order, we generally do not allow returns. Please make sure to reference our sizing guidlines before purchasing and double check that your design looks exactly the way you want it.

Please see our full return policy for details.
Do you ship outside of the US?
In some cases, yes. Additional shipping charges may apply. Please email hello@decoslides.com to place an international order.